• Learning Management System (LMS) Administrator

    Job Location US-TX-The Woodlands
    Posted Date 2 weeks ago(10/30/2019 5:11 PM)
    Emerus Holdings Inc
    Shift Type
  • About Us

    Emerus, the nation’s first and largest operator of micro-hospitals, has incorporated a new paradigm into patient care that has significantly improved access to health care for thousands of people, many of whom live in underserved areas where high-quality patient-centric acute episodic and ambulatory clinical services are needed most. Focusing on excellence, empathy and innovation, Emerus hospitals are organized around the patient and family. This concept allows Emerus and its partners to work with patients while they are healthy to keep them healthy, providing a level of compassionate care and support typically not found at larger hospitals, free-standing emergency rooms or urgent care centers. Emerus works with leading health systems across the nation, including Dignity Health, Baptist Health, The Hospitals of Providence, AHD, INTEGRIS and Baylor Scott & White Health, to put more care and best-in-class provider services into the communities they serve.  The Emerus corporate office is based in The Woodlands, Texas, north of the thriving metropolis of Houston. 

    Position Overview

    The purpose of this position is to oversee the administration and compliance of Healthstream which is our clinical education platform used across the organization.  Responsibilities will range from new learning creation, system administration, audit readiness, continuous improvement, report, and all other tasks assigned.   

    Essential Job Functions

    • Responsible for supporting the market and home office needs for new and existing training material in conjunction with the appropriate clinical subject matter experts
    • Monitors the accuracy and timeliness of information flowing from the Human Resources Information System into the Learning Management System – Works with HR to identify gaps and opportunities for improvement
    • Monitors compliance requirements, audit findings and opportunities to stay ahead of changes in the regulatory environment and makes recommendations for improvement
    • Collaborates with the markets and home office to identify and incorporate all learning, enrollment, and reporting requirements into the LMS using consistent standards
    • Collaborates with clinical instructional developers and educators to ensure training content meets all regulatory requirements
    • Develops and maintains LMS system standards, policies, procedures and related documentation for domain.
    • Provide all relevant Healthstream training to new clinical educators, designees, and other key users to determine business requirements and extent of training needs. This includes analyzing structures, onboarding Super Users, reports and training
    • Develop and monitor project plans for new builds and ensure scope is maintained within the standards expected by the organization
    • Participates in the testing of system upgrades and functionality changes
    • Works closely with SMEs to create eLearning as needed which includes creating, testing, determining activity requirements and launching of content
    • Strong customer service skills to support internal and external customers
    • Maintains confidentiality and security standards and policies for the organization
    • Attend staff meetings or other company sponsored or mandated meetings as required.
    • Ability to work off-hours and on call when required.


    Basic Qualifications

    • BS/BA in a related field required; coursework and/or certifications relating to learning management system administration strongly preferred
    • Minimum of 3 years' experience as an LMS administrator or in similar position, healthcare experience a plus
    • Technical skills including troubleshooting, and understanding of directory, file structures, and systems
    • Ability to troubleshoot and resolve technical issues
    • Ability to collaborate with others at all levels of the organization as well as vendors
    • Ability to gain new technical skills quickly
    • Excellent customer service skills, responsive attitude
    • Strong oral and written communication skills; ability to communicate complex technical concepts in non-technical terms
    • Social media or knowledge management experience preferred
    • Familiarity with course design and development
    • Familiarity with e-learning software and best practices
    • Must be highly organized with strong attention to detail; with excellent project management, planning, and organizational skills
    • Must be able to work independently with limited instruction and exercise judgment within defined parameters


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