• Patient Access Manager - Hempfield

    Job Location US-PA-Greensburg
    Posted Date 6 months ago(5/15/2019 7:20 PM)
    Shift Type
  • About Us

    Allegheny Health Network (AHN) has partnered with Emerus, a nationally recognized, innovative leader in the delivery of emergency, inpatient, and diagnostic medical health care and the nation's first and largest operator of micro-hospitals.  From the moment a patient walks through the door, a team of exceptional medical professionals take charge, treating patients with speed, compassion and expertise.  Our state-of-the-art hospitals are fully accredited and provide highly individualized care.  We have created a special place where patients can expect the highest level of care when every second counts right in your neighborhood.

    Position Overview

    The Patient Access Manager is responsible for leading all daily Patient Access operations.

    Essential Job Functions

    • Implement and promote excellent customer service
    • Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings
    • Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
    • Perform patient registration functions when needed to ensure wait times are kept to a minimum
    • Ensure QA on registrations for all areas of registration
    • Compile, analyze, and report data for Patient Access quality measures
    • Ensure collection of payments and cash drawer reconciliation and perform audits accurately and in a timely manner
    • Perform audits on transfers
    • Prepare and make weekly deposits
    • Ensure insurance authorizations are obtained as required by individual insurance plans
    • Manage and approve timecards
    • Maintain dietary logs and order food as needed
    • Order office supplies and employee snacks as needed
    • Distribute mail appropriately
    • Manage worklists within the patient accounting system
    • Complete monthly work schedule as needed to ensure adequate staffing levels
    • Interview, hire, evaluate, and counsel Patient Access staff members
    • Provide continuous training for and communicate changes to existing employees
    • Train new employees in all aspects of their assigned job
    • Responsible for staff meeting content as appropriate
    • Ensure all personnel policies are followed
    • Work closely and professionally with regional and corporate staff on special projects

    Other Job Functions

    • Cover shifts when necessary
    • Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
    • Notify appropriate contact of any malfunctioning equipment or maintenance needs
    • Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
    • Attend staff meetings or other company sponsored or mandated meetings as required
    • Notary Public
    • Perform additional duties as assigned

    Basic Qualifications

    • High School Diploma or GED, required
    • 2+ years supervisory experience in health care setting, strongly preferred
    • 3+ years registration experience in hospital admitting or physician’s office, strongly preferred
    • Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
    • Basic understanding of medical terminology
    • Excellent customer service
    • Working knowledge with MS Office( MS Word, Excel, PowerPoint and Outlook), required
    • Position requires fluency in English; written and oral communication


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