• Patient Access Specialist

    Job Location US-TX-San Antonio
    Posted Date 3 months ago(8/2/2019 2:32 PM)
    San Antonio (Westover Hills)
    Shift Type
  • About Us

    Emerus is a nationally recognized, innovative leader in the delivery of inpatient, surgical, and diagnostic medical health care. Specializing in the identification, development and management of improved-access community medical facilities, Emerus provides cost effective, scalable growth opportunities to large-scale, national health care systems throughout the United States. 


    By providing operationally efficient facilities and focused alignment with current health care trends, Emerus’ community-based hospitals prioritize limited inpatient stays, efficient emergency rooms and cost effective pricing in a smaller campus setting. Based in The Woodlands, Texas, Emerus has more than 1,000 employees, with expert concentrations in over 20 different fields throughout the medical industry.

    Position Overview

    The purpose of this position is to maintain communication lines for all departments and to provide optimum internal and external customer service. The Front Office Coordinator obtains accurate patient demographic and financial information for registration and accurate claim reimbursement. Upfront collections start with this position quoting the estimated patient portion at the time of discharge that allows the facility to collect at the time of service. 

    Essential Job Functions

    • Greet all patients in a friendly, courteous, and professional manner
    • Demonstrate and maintain a working knowledge of customer service principles
    • Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
    • Obtain accurate patient demographic, insurance and financial information for registration
    • Obtain pre-certification/authorization of services as needed
    • Verify insurance eligibility via online eligibility system or phone
    • Advise patients/guarantor as to their liability, and obtain expected payment by collecting copayment, deductible,  and/or coinsurance upon discharge
    • Maintain  cash drawer according to policies
    • Prepare daily logs, deposits and batch patient charges for processing daily
    • Process patient payments according to policy

    Other Job Functions

    • Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
    • Receive deliveries including mail from various carriers and forwards to appropriate departments
    • Notify appropriate contact of any malfunctioning equipment
    • Attend staff meetings or other company sponsored or mandated meetings as required
    • Assist medical staff as needed
    • Perform additional duties as assigned

    Basic Qualifications

    • High School Diploma or GED, required
    • 2+ years registration experience in hospital admitting or physician’s office, required
    • 2+ years insurance verification experience. Required
    • Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and Payors, required
    • Knowledge of Memorandum of Transfer, preferred
    • Basic understanding of medical terminology, required
    • Excellent customer service, required
    • Working knowledge of MS Office (MS Word, Excel and Outlook), required
    • Position requires fluency in English; written and oral communication


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