• Information Technology Support Specialist

    Job Location US-TX-The Woodlands
    Posted Date 2 months ago(9/10/2019 8:45 AM)
    Emerus Holdings Inc
    Shift Type
  • About Us

    Emerus is a nationally recognized, innovative leader in the delivery of inpatient, surgical, and diagnostic medical health care. Specializing in the identification, development and management of improved-access community medical facilities, Emerus provides cost effective, scalable growth opportunities to large-scale, national health care systems throughout the United States. 


    By providing operationally efficient facilities and focused alignment with current health care trends, Emerus’ community-based hospitals prioritize limited inpatient stays, efficient emergency rooms and cost effective pricing in a smaller campus setting. Based in The Woodlands, Texas, Emerus has more than 1,400 employees, with expert concentrations in over 20 different fields throughout the medical industry.

    Position Overview

    The IT Support Specialist’s role is to understand the business process and procedures and identify areas of improvement in alignment with the business strategy.  The IT Support specialist will play an active role in working with business stakeholders to identify and implement solutions.  The IT Support specialist will provide technical support to staff on all company supported devices, troubleshoot computer hardware and software problems, answer support requests and escalate to appropriate IT resources when necessary. This role will also provide training and support on all clinical applications and ancillary systems.  This position requires working independently with minimal supervision from Director of IT. 

    Essential Job Functions

    • Troubleshoot issues relating to computer equipment, operating system software, application software, and hardware
    • Incident management, change management and knowledge base management, effectively catalog and document issues using the ITSM solution
    • Provide a high level of service and customer satisfaction to the end user
    • Identify and properly escalate network and communication system issues and act as an on-site resource for resolution related to hardware supporting those systems
    • Formulate recommendations regarding standardization of company hardware and software, work with Supply Chain for purchasing hardware and software for the region
    • Ownership of region-wide software and hardware asset management, identifying EOL and managing system and fleet refresh schedules
    • Act as a project resource for regional implementations and deployment of hardware and software
    • Clinical application and ancillary support and training, assist in keeping training documentation up to date and escalating workflow changes as needed
    • Excellent communication skills and ability to work with regional leadership as a representative of the IT organization

    Other Job Functions

    • Maintain confidentiality and security standards and policies for the organization
    • Attend staff meetings or other company sponsored or mandated meetings as required
    • Ability to work off-hours and on-call
    • Travel up to 40% of the time in order to fulfill the responsibilities of this position required

    Basic Qualifications

    • Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
    • 2-3 years of experience in application, technical support, desktop, helpdesk, or systems administration.
    • Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
    • Experience Imaging desktops and laptops
    • Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
    • Experience troubleshooting basic LAN\WAN issues
    • Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.

    Preferred Qualifications

    • Bachelor’s Degree preferred
    • Customer service and/or healthcare experience preferred.
    • Experience with supporting EHR/EMR, Revenue Cycle systems or similar applications preferred.
    • A+, Network+ or Microsoft certifications a plus


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